High Altitude Imaging

Terms and Conditions

Effective Date: 9 September 2025

These Terms and Conditions (“Agreement”) govern the use of services provided by High-Altitude Imaging LLC (“Company,” “we,” “our,” or “us”). By booking services, clients (“you,” “your,” “Customer”) agree to comply with and be bound by the following terms.

1. Services

  • High-Altitude Imaging LLC provides aerial imaging, drone photography, thermal imaging, photogrammetry, LiDAR scans, roof and solar inspections, real estate imaging, and related services.
  • All services are performed in compliance with FAA Part 107 regulations and OSHA safety standards.
  • Deliverables (e.g., reports, images, models) will be provided in digital format unless otherwise specified.

2. Booking and Payment

  • A signed service agreement or confirmation email is required to schedule services.
  • Payment terms: [insert terms, e.g., 50% deposit due at booking, remainder due upon delivery].
  • Prices are subject to change but will be confirmed prior to booking.
  • Accepted payment methods: [insert accepted payment options].

3. Cancellations and Refunds

  • Cancellations must follow our Cancellation Policy (see separate document).
  • Refunds for prepaid services are subject to the cancellation timeline.
  • No refunds will be issued once deliverables have been provided, unless the Company fails to meet agreed specifications.

4. Client Responsibilities

  • Ensure safe and legal access to the property/site.
  • Notify tenants, neighbors, or relevant third parties in advance of drone operations.
  • Remove obstacles or hazards that may interfere with safe drone flight.
  • Secure necessary permissions (e.g., HOA, site access) before scheduling services.

5. Safety & Regulations

  • Drone operations are subject to FAA regulations, airspace restrictions, and weather conditions.
  • High-Altitude Imaging reserves the right to reschedule or cancel flights if conditions are unsafe or noncompliant.
  • Clients may not request flights that violate federal, state, or local laws.

6. Intellectual Property

  • All raw data, imagery, and models remain the property of High-Altitude Imaging LLC unless otherwise agreed in writing.
  • Customers receive a license for personal or commercial use of final deliverables.
  • Resale or distribution without permission is prohibited.

7. Liability

  • The Company carries general liability insurance and follows industry-standard safety practices.
  • The Company is not responsible for:
    • Pre-existing damage to roofs, structures, or property
    • Data interpretation errors caused by third-party software
    • Delays due to weather, restricted airspace, or unforeseen circumstances

8. Confidentiality

  • All client information and deliverables are treated as confidential and will not be shared with third parties without consent, except where required by law.

9. Dispute Resolution

  • Disputes shall first be resolved through good faith negotiation.
  • If unresolved, disputes may proceed to binding arbitration in Bernalillo County, New Mexico.

10. Governing Law

  • This Agreement shall be governed by the laws of the State of New Mexico.

11. Amendments

  • High-Altitude Imaging LLC reserves the right to update these Terms at any time.
  • Clients will be notified of material changes prior to implementation.

📧 Contact Information
High-Altitude Imaging LLC
info@high-altitudeimaging.com | (505) 738-4089
www.high-altitudeimaging.com